7wingame Privacy Policy

1. Introduction

7wingame ("7wingame," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 7wingame online gaming platform at https://7wingame.pro (the "Platform"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in connection with your use of the Platform and our services.

This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR data handling requirements. By registering an account or using the 7wingame Platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use the 7wingame Platform. We encourage you to read this policy carefully and contact our Data Protection Officer if you have any questions.

2. Information We Collect

7wingame collects personal information that you provide directly to us, as well as information collected automatically when you use the Platform. The categories of personal data we collect include:

• Registration Data: When you create a 7wingame account, we collect your full name, date of birth, email address, mobile number, residential address, and username.
• Identity Verification (KYC) Data: To comply with PAGCOR requirements and anti-money laundering (AML) obligations, we may collect copies of government-issued identification documents, proof of address, and selfie photographs for identity verification purposes.
• Financial Data: We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details such as GCash account numbers, PayMaya details, or bank account information (BPI, BDO, Metrobank) as necessary to process transactions.
• Gaming Activity Data: We collect records of your gaming activity on the Platform, including games played, bets placed, winnings, and session duration.
• Technical Data: We automatically collect technical information when you access the Platform, including your IP address, device type, operating system, browser type, and session timestamps.
• Communications Data: We retain records of your communications with our customer support team, including live chat transcripts and email correspondence.
• Cookies and Usage Data: We collect data about your interactions with the Platform through cookies and similar tracking technologies, as described in Section 7 of this Policy.

3. How We Use Your Information

7wingame uses the personal data we collect for the following purposes:

• To create and manage your 7wingame account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To comply with our legal and regulatory obligations under PAGCOR licensing requirements, the Data Privacy Act of 2012, and applicable AML and KYC regulations.
• To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities on the Platform.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you promotional communications about 7wingame offers and promotions, where you have consented to receive such communications.
• To improve the Platform, analyze usage patterns, and develop new features and services.
• To enforce our Terms and Conditions and other applicable policies.
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion requests.

4. Legal Basis for Processing

7wingame processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the 7wingame gaming services you have registered for.
• Legal Obligation: Processing is necessary to comply with our legal obligations under PAGCOR regulations, AML laws, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending promotional communications, we rely on your explicit consent. You may withdraw your consent at any time by contacting our support team.

5. Disclosure of Your Information

7wingame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
• Regulatory Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law or regulatory obligation.
• Law Enforcement: We may disclose your personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 7wingame's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

7wingame retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of two (2) years.
• Customer support communications are retained for two (2) years from the date of the last interaction.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

7. Cookies and Tracking Technologies

7wingame uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language and display options.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7wingame Platform.

8. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7wingame:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the support email below. We will respond to all data rights requests within thirty (30) days.

9. Data Security

7wingame implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7wingame Platform.
• AES-256 encryption for sensitive data stored on our servers.
• Two-factor authentication (2FA) options for player accounts.
• Regular security audits and penetration testing of the Platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting and responding to data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7wingame will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

The 7wingame Platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on the 7wingame Platform, please contact our support team immediately.

11. Changes to This Privacy Policy

7wingame reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The effective date of the current version is indicated at the top of this page. Your continued use of the 7wingame Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 7wingame, please contact our Data Protection Officer:

Email: [email protected]

Please include "Privacy Request" in the subject line of your email, along with your registered username and a clear description of your query or request. We aim to respond to all privacy-related inquiries within thirty (30) days.